top of page

H & H LANDSCAPES GROUP LTD - ACCESSIBILITY STATEMENT

Last Updated: 9 August 2025

OUR COMMITMENT TO ACCESSIBILITY

H & H Landscapes Group Ltd is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to information and functionality for all our customers.

MEASURES TO SUPPORT ACCESSIBILITY

H & H Landscapes takes the following measures to ensure accessibility:

- Include accessibility as part of our mission statement
- Integrate accessibility into our procurement practices
- Provide continual accessibility training for our staff
- Assign clear accessibility targets and responsibilities
- Employ formal accessibility quality assurance methods

CONFORMANCE STATUS

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Our website (handhlandscapes.com) is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

WEBSITE ACCESSIBILITY FEATURES

We have implemented the following accessibility features:

Navigation and Structure:

- Clear and consistent navigation throughout the site
- Descriptive page titles and headings
- Logical reading order and tab sequence
- Skip links to main content areas

Visual Design:

- High contrast colour schemes for better readability
- Resizable text up to 200% without loss of functionality
- Alternative text for images and graphics
- Clear focus indicators for keyboard navigation

Content:

- Plain English language where possible
- Clear and simple layout design
- Consistent formatting and styling
- Error identification and suggestions for forms

CONTACT METHODS FOR ALL CUSTOMERS

We provide multiple ways to contact us to ensure accessibility:

- Phone: Available for voice calls
- Text/SMS: For those who prefer text communication
- Email: Written communication option
- Website Contact Form: Online inquiry submission
- In-Person Consultations: Free site visits and face-to-face meetings

PHYSICAL ACCESSIBILITY

For our landscaping and garden maintenance services:

- We conduct free initial consultations at your property
- Our qualified staff can discuss accessibility requirements for garden design
- We can incorporate accessible pathways and features into landscape designs
- Emergency maintenance response available within 24 hours
- Flexible scheduling to accommodate individual needs

KNOWN LIMITATIONS

We are aware of the following accessibility limitations and are working to address them:

- Some older images may lack comprehensive alternative text
- Third-party embedded content may not meet full accessibility standards
- Some PDF documents may require accessibility improvements

FEEDBACK AND ASSISTANCE

We welcome your feedback on the accessibility of our website and services. Please let us know if you encounter accessibility barriers:

Contact Information:

- Website: handhlandscapes.com
- Contact us by: Call, text, or email (details available on our website)
- Service Area: Hampshire and Portsmouth area

When contacting us, please provide:

- The web address (URL) of the content
- A description of the problem you experienced
- Your preferred method of receiving accessible content

We aim to respond to accessibility feedback within 5 business days.

TECHNICAL SPECIFICATIONS

Accessibility of our website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

- HTML
- CSS
- JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

ASSESSMENT APPROACH

H & H Landscapes assessed the accessibility of our website by:

- Self-evaluation using accessibility guidelines
- Regular review of website functionality
- Testing with assistive technologies where possible
- Ongoing monitoring and updates

FORMAL COMPLAINTS

If you are not satisfied with our response to your accessibility concerns, you may:

1. Contact us directly to discuss the issue further
2. Seek advice from the Equality and Human Rights Commission (EHRC)
3. Contact the relevant ombudsman if applicable

UPDATES TO THIS STATEMENT

This statement was created on 9 August 2025. We will review and update this accessibility statement as needed, particularly when:

- We make changes to our website
- We adopt new accessibility standards
- We receive feedback about accessibility barriers

RELATED POLICIES

This accessibility statement should be read alongside our:

- Privacy Policy
- Terms and Conditions
- Customer Service Standards

For more information about accessibility legislation, visit the Government's guidance on accessibility requirements.

bottom of page