BRINGING YOUR DREAM GARDEN TO LIFE
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ADDRESS
20 Elmwood Avenue, Waterlooville, PO7 7LG
H & H LANDSCAPES GROUP LTD - PRIVACY POLICY
Last Updated: 9 August 2025
1. WHO WE ARE
H & H Landscapes Group Ltd ("we," "us," or "our") is a professional landscaping and garden maintenance company based in Hampshire, UK. We are committed to protecting your privacy and handling your personal data in accordance with UK data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Company Details:
- Company Name: H & H Landscapes Group Ltd
- Website: handhlandscapes.com
- Contact: Available by call, text, or email
2. WHAT INFORMATION WE COLLECT
We may collect and process the following personal information:
Contact Information:
- Name and title
- Address (service location)
- Phone number
- Email address
Service Information:
- Property details and garden specifications
- Service preferences and requirements
- Project photos and site assessments
- Payment information and billing details
Communication Records:
- Correspondence via phone, text, email
- Service feedback and reviews
- Emergency contact details
3. HOW WE USE YOUR INFORMATION
We use your personal data for the following purposes:
Service Delivery:
- Providing garden maintenance and landscaping services
- Scheduling appointments and managing service contracts
- Conducting site assessments and consultations
- Emergency response (24-hour availability)
Business Operations:
- Processing payments and invoicing
- Managing customer relationships
- Providing ongoing plant care advice and seasonal reminders
- Quality assurance and service improvement
Legal Requirements:
- Compliance with health and safety regulations
- Insurance and liability purposes
- Record-keeping as required by law
4. LEGAL BASIS FOR PROCESSING
We process your personal data based on:
- Contract Performance: To fulfill our service agreements
- Legitimate Interest: For business operations and customer service
- Legal Obligation: To comply with regulatory requirements
- Consent: Where specifically requested (e.g., marketing communications)
5. WHO WE SHARE YOUR INFORMATION WITH
We may share your information with:
- Insurance Providers: For public and employer liability coverage
- Payment Processors: For secure transaction handling
- Subcontractors: When required for service delivery (heavy plant rental)
- Legal Authorities: When required by law
We do not sell or rent your personal information to third parties for marketing purposes.
6. HOW LONG WE KEEP YOUR INFORMATION
We retain your personal data for:
- Active Customers: Duration of service relationship plus 7 years
- Project Records: 12 months warranty period plus 6 years for legal purposes
- Financial Records: 7 years as required by law
- Marketing Consent: Until withdrawn or 3 years of inactivity
7. YOUR RIGHTS
Under GDPR, you have the right to:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data
- Portability: Receive your data in a structured format
- Restriction: Limit how we process your data
- Objection: Object to processing based on legitimate interest
- Withdraw Consent: For marketing communications
8. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal data, including:
- Secure storage of physical and digital records
- Limited access to authorized personnel only
- Regular security reviews and updates
- Encrypted communication where appropriate
9. COOKIES AND WEBSITE DATA
Our website may use cookies to improve user experience. We collect:
- Basic analytics data
- Contact form submissions
- Service inquiry information
You can control cookie settings through your browser preferences.
10. CHANGES TO THIS POLICY
We may update this privacy policy periodically. Changes will be posted on our website with 30 days' notice for significant updates. Continued use of our services constitutes acceptance of any changes.
11. CONTACT US
For any privacy-related questions or to exercise your rights, contact us:
- Website: handhlandscapes.com
- Contact: Call, text, or email (details available on our website)
- Service Area: Hampshire and Portsmouth area
If you're not satisfied with our response, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.